Subject: Ticket Assigned - Conversation with رؤى
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 12:17:30 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with رؤى رؤى                    Bot:  Hi again! Bot:  Please enter your name Customer:  roaa Bot:  Hi Roaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Roaa, Thank you for contacting us. How may I help you? Customer:  I requested for return items no response until now Agent:  please provide us the order number to do the needful Customer:  6243826817 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that we have created a new return request to make the courier team to collect the items from you soon Customer:  When Agent:  within 2-3 days Agent:  have a great day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ubaid, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Roaa* Customer:  I requested for return until now no respond Agent:  We sincerely apologise for the inconvenience caused to you. Customer:  Many times i contact the customer service for this Agent:  Please confirm your order number 6243826817 Customer:  Yes Agent:  May I request you please be on hold, while I'm checking the details Customer:  Ok Agent:  Thank you for your patience Agent:  We have checked you have created return on 3 dec 2020 Customer:  No Customer:  The agent cancel the first one and requested again to solve the issue Agent:  We sincerely apologise Customer:  So Agent:  as we can see return request has been created for your items and within 3-5 buesines days and courier will contact you Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:13 PM, 12th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           04:14 PM, 12th Dec                   Yahya                   Are you still with us???           04:16 PM, 12th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:17 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1865366