Subject: Ticket Assigned - Conversation with nayif
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 10:47:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nayif nayif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nayif Bot:  Hi Nayif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6246257981 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966541900110 Bot:  Please wait while we transfer you to an agent Agent:  Hello, my name is Ahmed , how can i help you ?  Agent:  Are you still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nayif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6246257981 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  عندي طلب متاخر Agent:  مرحبا معك أسام يسرني أن أساعدك Customer:  مفترض وصل له اسبوع Customer:  6246257981 Customer:  التتبع اظهر انه تم ارجاعه Agent:  دقيقة من فضلك ليتم التحقق إبقى معنا Customer:  تمام Agent:  يرجى العلم انه قد تم التواصل معك على الرقم المسجل لدينا(966541900110 )من قبل شريك الشحن ولاكن لم تكون هناك اي استجابة من قبلكم Agent:  يرجى تاكيد رقم التواصل او تزويدنا برقم اخر فعال Customer:  0541900110 Customer:  ارسل رسالة واتس مره وحده وكان الجوال خارج التغطية Customer:  و تم الرد عليها بالموقع في نفس اليوم مساءا Agent:  يرجى العلم انه سيتم التواصل معكم مرة اخرى من قبل شريك الشحن على رقمك Agent:  هل لديك أي استفسار آخر يمكنني مساعدتك به؟  Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Nayif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6246257981 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:33 PM, 12th Dec                     nayif                             02:33 PM, 12th Dec                     nayif                    جدا متاخر الطلب           02:33 PM, 12th Dec                     nayif                    تواصلت اكثر من مره معكم بهذا الشان           02:34 PM, 12th Dec                     nayif                    و الى الان ما تحل الموضوع           02:34 PM, 12th Dec                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           02:36 PM, 12th Dec                     nayif                             02:37 PM, 12th Dec                     nayif                    هذا الطلب جدا متاخر           02:38 PM, 12th Dec                     nayif                    الو           02:39 PM, 12th Dec                     nayif                    6246257981           02:40 PM, 12th Dec                     nayif                    رقم الطلب           02:40 PM, 12th Dec                     nayif                    الو           02:41 PM, 12th Dec                   Yahya                   شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك. ​ نأسف جدا و نعتذر منك بسبب المتاعب التي تسببنا بها هذه ليست خدماتنا التي نقدمها لعملائنا الاعزاء و نتمنى ان تعتبر هذه التجربة نادرة الحدوث و سوف نحرص على تطوير خدماتنا للأفضل.           02:42 PM, 12th Dec                   Yahya                   يرجى العلم انه سوف نقوم بالتواصل مع الفريق المختص لكي يقوم بالامر في اسرع وقت ممكن           02:42 PM, 12th Dec                     nayif                    ارجو ذلك           02:45 PM, 12th Dec                     nayif                    اكثرًمن اسبوعين و لم يصل الطلب           02:45 PM, 12th Dec                   Yahya                   نود ابلاغك اننا يوف نقوم باللازم في اقرب وقت ممكن           02:46 PM, 12th Dec                   Yahya                   طاب يومك           02:47 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1864831