Subject: Ticket Assigned - Conversation with khairan hamid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 06:50:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khairan hamid khairan hamid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  khairan hamid Bot:  Hi Khairan Hamid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559701133            10:39 AM, 12th Dec                     khairan hamid                    Yai plz I want to ask about my dress           10:40 AM, 12th Dec                     khairan hamid                    I gave yesterday order now I received 1 sms my 1 dress is cancel           10:41 AM, 12th Dec                   Yahya                   Hi Khairan, Thank you for contacting us. How may I help you?           10:41 AM, 12th Dec                   Yahya                   please provide us the order number to do the needful           10:41 AM, 12th Dec                     khairan hamid                    Hi yesterday I gave order now I received sms my 1 dress cancel           10:42 AM, 12th Dec                     khairan hamid                    I now why?           10:42 AM, 12th Dec                   Yahya                   please provide us the order number to do the needful           10:42 AM, 12th Dec                     khairan hamid                    9621595748           10:43 AM, 12th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:43 AM, 12th Dec                     khairan hamid                    Ok           10:43 AM, 12th Dec                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           10:44 AM, 12th Dec                     khairan hamid                    Ok           10:45 AM, 12th Dec                   Yahya                   do you have any other query ???           10:45 AM, 12th Dec                     khairan hamid                    But can you give me 89 voucher I don’t need refund           10:45 AM, 12th Dec                     khairan hamid                    Give me voucher I will use I’m traveling so I need now           10:46 AM, 12th Dec                     khairan hamid                    Is this possible?           10:46 AM, 12th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           10:46 AM, 12th Dec                     khairan hamid                    Plz I need it send me voucher           10:46 AM, 12th Dec                   Yahya                   we would like to inform you that it will take 14-15 days           10:46 AM, 12th Dec                     khairan hamid                    Ok can I go any store they will give me voucher?           10:47 AM, 12th Dec                   Yahya                   sorry this is not possible           10:47 AM, 12th Dec                     khairan hamid                    Okay           10:48 AM, 12th Dec                   Yahya                   the refund will return to your account           10:48 AM, 12th Dec                     khairan hamid                    Plz send as soon as possible           10:48 AM, 12th Dec                   Yahya                   we will do our best           10:48 AM, 12th Dec                   Yahya                   have a great day           10:48 AM, 12th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:49 AM, 12th Dec                     khairan hamid                    Thanks           10:49 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1863641