Subject: Ticket Assigned - Conversation with namal muhammad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 05:05:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with namal muhammad namal muhammad                    Bot:  Hi, welcome! Bot:  Hi, welcome! Bot:  Please enter your name Bot:  Please enter your name Customer:  namal muhammad Bot:  Hi Namal Muhammad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621623650 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502099714            08:47 AM, 12th Dec                   Yahya                   Hi Namal , Thank you for contacting us. How may I help you?           08:48 AM, 12th Dec                     namal muhammad                    Today morning I ordered 2 things. Now I got message one of that not available           08:49 AM, 12th Dec                     namal muhammad                    We’re sorry, we had to cancel Juniors Striped Closed Feet Sl...   from your order 9621623650 due to unforeseen issues. Your other items will be delivered soon.           08:49 AM, 12th Dec                     namal muhammad                    This is the message           08:49 AM, 12th Dec                     namal muhammad                    I already payed for both           08:49 AM, 12th Dec                     namal muhammad                    How I get the amount which I payed for not available item           08:50 AM, 12th Dec                   Yahya                   we would like to inform you that the amount of the item will return to your bank account           08:51 AM, 12th Dec                     namal muhammad                    Hellow are you there           08:51 AM, 12th Dec                   Yahya                   yes           08:52 AM, 12th Dec                   Yahya                   do you have any other query ???           08:52 AM, 12th Dec                     namal muhammad                    Actually I used my credit card only. So you mean to say it will credit to my card or account??           08:52 AM, 12th Dec                   Yahya                   please provide us the order number to do the needful           08:52 AM, 12th Dec                     namal muhammad                    9621623650           08:53 AM, 12th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:57 AM, 12th Dec                     namal muhammad                    Ok           08:57 AM, 12th Dec                   Yahya                   we would like to inform you that the amount of the item will return to your bank account           08:58 AM, 12th Dec                     namal muhammad                    Do you have my bank account details           08:58 AM, 12th Dec                   Yahya                   Card number: 426105******6066           08:59 AM, 12th Dec                     namal muhammad                    This is my credit card only           08:59 AM, 12th Dec                   Yahya                   yes the refund  has been done to your visa card           09:01 AM, 12th Dec                   Yahya                   do you have any other query ???           09:01 AM, 12th Dec                     namal muhammad                    Ok           09:01 AM, 12th Dec                     namal muhammad                    Thank you. I will check if anything else. I will contact           09:02 AM, 12th Dec                   Yahya                   We would like to inform you that the value of order number (9621623650) has been returned to the bank on the date12/12/20 5:53 AM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us           09:03 AM, 12th Dec                   Yahya                   have a great day           09:04 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1863394