Subject: Ticket Assigned - Conversation with matheresa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 05:00:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with matheresa matheresa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  matheresa Bot:  Hi Matheresa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563901749            08:47 AM, 12th Dec                     matheresa                    Coz i ordering and its already deduct to may account           08:47 AM, 12th Dec                     matheresa                             08:48 AM, 12th Dec                     matheresa                    And i receive from the bank SMS           08:48 AM, 12th Dec                     matheresa                    Hello           08:48 AM, 12th Dec                   Bot                   أهلا مرة أخرى!           08:48 AM, 12th Dec                   Yahya                   Hi Matheresa, Thank you for contacting us. How may I help you?           08:48 AM, 12th Dec                     matheresa                    My order           08:49 AM, 12th Dec                     matheresa                    Your company sending by email that may order is not in a process ?           08:49 AM, 12th Dec                   Yahya                   please provide us the order number to do the needful           08:50 AM, 12th Dec                     matheresa                             08:50 AM, 12th Dec                     matheresa                             08:51 AM, 12th Dec                     matheresa                    See that my order           08:51 AM, 12th Dec                     matheresa                    Hi           08:51 AM, 12th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:52 AM, 12th Dec                     matheresa                    First time i order here online but why keep saying is not processing? But i already pay it tru  my debit card and deduct to may account           08:53 AM, 12th Dec                     matheresa                    What the meaning of my account if not deduct?           08:53 AM, 12th Dec                     matheresa                    Hello           08:55 AM, 12th Dec                     matheresa                    Any one here           08:55 AM, 12th Dec                   Yahya                   we would like to inform you that the amount of the order still on the  AUTHORIZATION and it will take 24 to be capture so the amount still will your bank           08:57 AM, 12th Dec                   Yahya                   do you have any other query ???           08:58 AM, 12th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:59 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1863389