Subject: Ticket Assigned - Conversation with farah faleh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 09:25:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah faleh farah faleh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah faleh Bot:  Hi Farah Faleh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566389889            01:20 PM, 11th Dec                     farah faleh                    Ok           01:20 PM, 11th Dec                   Yahya                   Hi farah, Thank you for contacting us. How may I help you?           01:21 PM, 11th Dec                     farah faleh                    I want to check which branch or max has this item because I want to change the size           01:22 PM, 11th Dec                     farah faleh                    WN20CL1197           01:23 PM, 11th Dec                   Yahya                   Please note that exchange options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at (8001111629) to book an appointment for receiving the product to be returned. 2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.maxfashion.com/sa/en/), and selecting products That you want to return. 3- You can visit the nearest branch from (Max) and return the product to the branch           01:24 PM, 11th Dec                     farah faleh                    Ok thanks           01:24 PM, 11th Dec                   Yahya                   have a grat day           01:25 PM, 11th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:25 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1861105