Subject: Ticket Assigned - Conversation with irfan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 09:23:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan irfan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan Bot:  Hi Irfan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619579506 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9619579506            01:13 PM, 11th Dec                     irfan                    Ok           01:14 PM, 11th Dec                     irfan                    /startOver           01:17 PM, 11th Dec                   Bot                   يرجى إدخال اسمك           01:17 PM, 11th Dec                     irfan                    /startOver           01:18 PM, 11th Dec                   Bot                   يرجى إدخال اسمك           01:18 PM, 11th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           01:18 PM, 11th Dec                     irfan                    Can you please let me know what is the status of my order           01:19 PM, 11th Dec                     irfan                    9619579506           01:19 PM, 11th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:19 PM, 11th Dec                     irfan                    Ok           01:19 PM, 11th Dec                   Yahya                   I apologize for the inconvenience caused. We'd like to confirm that order has not been placed successfully as the payment from your credit card used has been unsuccessful. Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank. If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Do place a new order again with us so we will be able to confirm & deliver it you.           01:21 PM, 11th Dec                   Yahya                   Are you still with us???           01:21 PM, 11th Dec                     irfan                    Ok           01:21 PM, 11th Dec                   Yahya                   do you have any other query ???           01:22 PM, 11th Dec                     irfan                    No thanks           01:22 PM, 11th Dec                   Yahya                   have a great day           01:22 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1861094