Subject: Ticket Assigned - Conversation with taleb
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 01:46:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taleb taleb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  taleb Bot:  Hi Taleb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617309639 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568835527            05:10 AM, 11th Dec                     taleb                    Sorry           05:10 AM, 11th Dec                     taleb                    0567835527           05:10 AM, 11th Dec                     taleb                    I order another jacket           05:11 AM, 11th Dec                   Mohammad                   Hi Taleb, Thank you for contacting us. My name is Mohammad. How may I help you?           05:12 AM, 11th Dec                     taleb                    This one also not came delivery           05:12 AM, 11th Dec                     taleb                    2 jackets delivery not came           05:13 AM, 11th Dec                   Mohammad                   Please can you tell me the order number ?           05:13 AM, 11th Dec                     taleb                    9617309639           05:14 AM, 11th Dec                   Mohammad                   let me check it please.           05:15 AM, 11th Dec                   Mohammad                   we are very sorry           05:15 AM, 11th Dec                   Mohammad                   Thank you for reaching out to us and giving us the opportunity to serve you.   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+971567835527) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.  Your Friends, The Support Team           05:16 AM, 11th Dec                   Mohammad                   We apologies for that           05:16 AM, 11th Dec                   Mohammad                   We request you to please place a new order for this time.           05:16 AM, 11th Dec                     taleb                    I order another jacket but I don’t have order           05:17 AM, 11th Dec                   Mohammad                   Let me check that please.           05:18 AM, 11th Dec                   Mohammad                   I can not see any other order ?           05:18 AM, 11th Dec                     taleb                    I don’t have order number           05:18 AM, 11th Dec                     taleb                    Price 115 Aed           05:19 AM, 11th Dec                   Mohammad                   I can only see one order in your account that is 9617309639           05:20 AM, 11th Dec                     taleb                    No another jacket           05:20 AM, 11th Dec                   Mohammad                   No we can not find .           05:22 AM, 11th Dec                   Mohammad                   Is there anything else I can help ?           05:22 AM, 11th Dec                     taleb                    What time came delivery           05:22 AM, 11th Dec                   Mohammad                   Courier team contacted you 3 times but without success.           05:25 AM, 11th Dec                     taleb                    Hello sir this guy contact me he say another guy I can’t came our location please change i put location al khawaneej           05:29 AM, 11th Dec                     taleb                    This is not my area sending another guy           05:30 AM, 11th Dec                     taleb                    But this guy not come           05:30 AM, 11th Dec                   Yahya                   Are you still with us???           05:44 AM, 11th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:46 AM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1860593