Subject: Ticket Assigned - Conversation with omaima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Dec 2020 04:25:35 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omaima omaima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omaima Bot:  Hi Omaima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619967044 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971525162866 Bot:  Please wait while we transfer you to an agent Agent:  Hi Omaima, Thank you for contacting us. My name is Amir. How may I help you? Customer:  Hi Amir Customer:  My order supposed to delivered yesterday as shown Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  But they sent me that it is undelivered Customer:  Okay Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Please confirm your contact number# Agent:  +971525162866 Customer:  Yes Customer:  This is my number Agent:  The courier team will attempt the delivery again. Customer:  Tamam Agent:  Please make sure your contact number is reachable Agent:  Is there anything else we can help you with? Customer:  Thanks alot Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  U 2 .. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omaima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619967044 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Omaima, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  Hi Anvesh Customer:  I need my order ? Agent:  Can you please provide the order ID in order to assist in detail? Customer:  Which ID? Customer:  Do u mean my name? Or order number Agent:  order number Customer:  9619967044 Agent:  Thank you for information. Please allow me a moment to fetch the order details for you. Customer:  Take ur time Agent:  We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: +971525162866. Agent:  We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly. Customer:  Nobody contact me at this number Customer:  U just sent me a message that the order was not delivered Agent:  Can you please us the alternate contact number, so that we can forward to courier team to contact you on other number. Customer:  +971 56 638 3523 Agent:  We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible. Customer:  Thank you Customer:  I want it for tomorrow please if u can Agent:  We will send a follow up to courier team and they will deliver the order to you as soon as possible. Agent:  Is there anything else I can help you with? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Omaima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619967044 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:18 AM, 08th Dec                     omaima                    Sorry for early messages.. but i want to cancel this stuck order           08:22 AM, 08th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:22 AM, 08th Dec                   Yahya                   We would like to inform you that the order on the way to you           08:25 AM, 08th Dec                   Yahya                   have a great day           08:25 AM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1844487