Subject: Ticket Assigned - Conversation with batool ehtisham
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 04:37:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with batool ehtisham batool ehtisham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  batool ehtisham Bot:  Hi Batool Ehtisham ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251438093 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561536736 Bot:  Please wait while we transfer you to an agent Agent:  Hi Batool, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Batool Ehtisham ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251438093 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Batool, Thank you for contacting us. My name is Prakash. How may I help you? Customer:  I wanted to ask that i placed a click and collect order and the app says its still processesing how long does it takes to be ready for collection? Customer:  6251438093order no Agent:  We apologise for the inconvenience caused to you. Agent:  May I request you please be on hold, while I'm checking your order details Customer:  Sure Agent:  Thank you for your patience Agent:  as i can see that you have ordered on 4 Dec 2020 Customer:  Yes Agent:  and usually collection time frame is 4-6 business days Agent:  your order is in process Agent:  I request you please wait Agent:  you will get confirmation notification for the collection. Customer:  Ok actually i placed 2 other orders from max too. And theybare ready for collectiion and i wanted to collect all of them in one go. Customer:  So my second question is Agent:  yes please Customer:  If i dont collect my order that is ready for collection. How many days do i have to collect it before it gets cancelled? Agent:  orders always ready for collection within the time frame Agent:  the orders will be in store after ready for collection for 14 days Customer:  No i mean my other orders are ready for collection, so how many days do i have to collect it before it gets cancelled? Customer:  Ohh great. Thanks Agent:  if you don't collect your orders within 14 days they will return back Customer:  Ok great thanks. Agent:  anything else may I assist you> Agent:  ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Batool Ehtisham ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251438093 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:22 AM, 07th Dec                   Yahya                   Hi Batool, Thank you for contacting us. How may I help you?           08:22 AM, 07th Dec                     batool ehtisham                    Order no 6251438093           08:23 AM, 07th Dec                     batool ehtisham                    Can you please tell me how long will it take to be ready for collection?           08:23 AM, 07th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:24 AM, 07th Dec                     batool ehtisham                    Sure           08:24 AM, 07th Dec                   Yahya                   We would like to inform you that please wait for 24hrs till they update the status of the order           08:27 AM, 07th Dec                     batool ehtisham                    I have recieved my delivery orders within 24 hours before max 48 hours i thought click and collect woukd be much faster           08:28 AM, 07th Dec                     batool ehtisham                    Is it possible i collect it today?           08:29 AM, 07th Dec                   Yahya                   we would like to inform you that the team of the store the will contact you for collect           08:29 AM, 07th Dec                     batool ehtisham                    Ok can yoy guide me about max order too?           08:30 AM, 07th Dec                     batool ehtisham                    The app shows its ready for collection but i havent revieved any email or message, as it said so can i show the app order and collect?           08:31 AM, 07th Dec                     batool ehtisham                    You are way too slow           08:32 AM, 07th Dec                     batool ehtisham                    In replying           08:32 AM, 07th Dec                     batool ehtisham                    There?           08:33 AM, 07th Dec                   Yahya                   please provide us the order number  of max to do the needful           08:35 AM, 07th Dec                   Yahya                   Are you still with us???           08:36 AM, 07th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:37 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1837885