Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 04:20:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249411190 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534012975 Bot:  Please wait while we transfer you to an agent Customer:  I Customer:  Hi Customer:  Hi Customer:  Hi Customer:  3days ago my order is still not come Customer:  Please share the contact number of logistics Customer:  , Customer:  ?? Customer:  Poor Customer:  No response Customer:  ?/?? Agent:  Hi , Thank you for contacting us. My name is Anvesh. Agent:  We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Agent:  Thank you for waiting. I really appreciate your patience. Agent:  As I checked, the order will be delivered within 2-3 days. Agent:  You can track the order using the link:-https://tracking.shipadelivery.com/?bc=SD000653136 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ajay Agent:  I can see that you have contacted us regarding order update. Customer:  Hi Customer:  I want to return some items Customer:  Kindly help me dear Customer:  Order number is 6249760632 Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Thank you for the order number sir. Customer:  K Agent:  You can return online purchases through the below three channels:   ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Customer:  Hi Customer:  Kindly help me to return Customer:  I can't select some items  are group selection Customer:  I need some items and i need to rtn some items Customer:  Hello Customer:  Are you there? Customer:  ? Customer:  Why no response Agent:  We sincerely apologize for the delay in response.\ Agent:  Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Customer:  Sir Customer:  I got my order Customer:  I want to return some items Customer:  So kindly help me Customer:  My order number is 6249411190 Agent:  please let me check Customer:  K Agent:  We are on it Agent:  we are doing that Agent:  we received the request from you to return 13 items right ? Customer:  No that's another order Customer:  Order #6249760632 Agent:  Wait let me check Customer:  13 items from  #6249760632 Agent:  We are already working on it Agent:  please give us some time to do that Customer:  Order #6249411190 is another order Agent:  ok wait let me check Customer:  I need return some items from in this order 6249411190 Agent:  In this which items ? Customer:  I will send screenshots Agent:  sure Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Customer:  Total 5 items Order #6249411190 Agent:  sure we will do that. Customer:  Ok Customer:  Thanks a lot Agent:  you will be notified once done. Agent:  Welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:16 AM, 07th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:18 AM, 07th Dec                   Yahya                   Are you still with us???           08:19 AM, 07th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:20 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1837859