Subject: Ticket Assigned - Conversation with rihal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 04:10:57 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rihal rihal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rihal Bot:  Hi Rihal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097466507521            07:54 AM, 07th Dec                     rihal                    Actually I want to change the size of the jacket which I bought           07:55 AM, 07th Dec                   Yahya                   Hi Rihal, Thank you for contacting us. How may I help you?           07:56 AM, 07th Dec                     rihal                    I want to know whether the jacket i bought has next size??           07:56 AM, 07th Dec                   Yahya                   please provide us the order number to do the needful           07:57 AM, 07th Dec                     rihal                    4520408481           07:58 AM, 07th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:58 AM, 07th Dec                     rihal                    Ok           07:59 AM, 07th Dec                     rihal                    Sir           07:59 AM, 07th Dec                   Yahya                   We would like to inform you that the exchange is not available in babyshop but you can apply for return request           08:01 AM, 07th Dec                     rihal                    How           08:02 AM, 07th Dec                   Yahya                   In the meantime, an exchange is not available at www.babyshop.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (babyshop) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:03 AM, 07th Dec                   Yahya                   and in Qatar also           08:03 AM, 07th Dec                     rihal                    Do you have the next size??           08:04 AM, 07th Dec                   Yahya                   do you have any other query ???           08:04 AM, 07th Dec                     rihal                    Do you have the next size of that jacket??           08:04 AM, 07th Dec                   Yahya                   We would like to inform you that you can check from the app           08:04 AM, 07th Dec                     rihal                    No its not there in the app           08:05 AM, 07th Dec                     rihal                    I want to know whether its there in shop           08:05 AM, 07th Dec                   Yahya                   you can visit any nearest store because we dont have any idea about the store           08:07 AM, 07th Dec                     rihal                    Ohhok thanks a lot           08:09 AM, 07th Dec                   Yahya                   have a great day           08:10 AM, 07th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:10 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1837843