Subject: Ticket Assigned - Conversation with meenu yadav
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 04:03:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with meenu yadav meenu yadav                    Customer:  Ok I will wait for 24 hours Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Meenu Yadav ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:57 AM, 07th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:58 AM, 07th Dec                     meenu yadav                    I returned. Shoe . But iny account it shows return requested and return money is not showing in my account in my cebterpoint app           07:58 AM, 07th Dec                     meenu yadav                    I want to use refund amount to buy shoe again . But as it's not showing return done and return money is also not showing           07:59 AM, 07th Dec                     meenu yadav                    So I want you to please check it and show refund amount iny account so that I can do further purchases using it           07:59 AM, 07th Dec                   Yahya                   please delete the app and update it           08:00 AM, 07th Dec                     meenu yadav                    My order number was 9618269069           08:00 AM, 07th Dec                     meenu yadav                    I returned adidas shoes           08:01 AM, 07th Dec                     meenu yadav                    So I shall reinstall the app           08:01 AM, 07th Dec                     meenu yadav                    Ok let me do it           08:01 AM, 07th Dec                   Yahya                   do you have any other query ???           08:02 AM, 07th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:03 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1837831