Subject: Ticket Assigned - Conversation with sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 02:41:31 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Not able to proceed for check out Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966596630252 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sana, Thank you for contacting us. My name is Anvesh. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:30 AM, 07th Dec                   Yahya                   Hi Sana, Thank you for contacting us. How may I help you?           06:31 AM, 07th Dec                     sana                    I have been rwquesting for returns since long time..           06:31 AM, 07th Dec                     sana                    But I can see no one coming for a pick up. When can I expect someone for a pick up..??           06:32 AM, 07th Dec                   Yahya                   please provide us the order number to do the needful           06:32 AM, 07th Dec                     sana                    6247696889           06:33 AM, 07th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:33 AM, 07th Dec                     sana                    6247719575           06:34 AM, 07th Dec                     sana                    6249264609           06:34 AM, 07th Dec                     sana                    I have requested for returns of few items from these order numbers.           06:35 AM, 07th Dec                   Yahya                   We would like to inform you that we have created a new return request to make the courier team to collect your item soon           06:36 AM, 07th Dec                     sana                    We have tried returning it from your centre too.. but they arent accepting..           06:37 AM, 07th Dec                     sana                    And what about the refund..??how long will it take for a refund I returned an item long back..?           06:37 AM, 07th Dec                   Yahya                   We would like to inform you that you can return the item to the store after deleting the online return request           06:38 AM, 07th Dec                     sana                    We tried.. but in vain.. they asked us to call custimer care and make a request to pick up.. that is why we have been waiting since long time..           06:39 AM, 07th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           06:40 AM, 07th Dec                   Yahya                   We would like to inform you that we have created a new return request to make the courier team to collect your item soon           06:40 AM, 07th Dec                     sana                    I have made a complain regarding same 2 days ago and it was scgeduled for a pick up yesterday.. but even that didnt work out.           06:40 AM, 07th Dec                     sana                    In shaa Allah. Thank you so much.           06:40 AM, 07th Dec                   Yahya                   have a grat day           06:41 AM, 07th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:41 AM, 07th Dec                     sana                    Wishing the same..           06:41 AM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1837764