Subject: Ticket Assigned - Conversation with anjali soni
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 04:27:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anjali soni anjali soni                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anjali soni Bot:  Hi Anjali Soni ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569413039            08:07 AM, 06th Dec                   Yahya                   Hi Anjali , Thank you for contacting us. How may I help you?           08:08 AM, 06th Dec                     anjali soni                    I want to return some of the item from my order num-9619650025. It is delivered yesterday but in app n website  it is still showing ‘processing’           08:09 AM, 06th Dec                     anjali soni                    n i am not able to file a return request           08:09 AM, 06th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:09 AM, 06th Dec                     anjali soni                    ok           08:09 AM, 06th Dec                   Yahya                   please provide us pics of the items which you want to return           08:10 AM, 06th Dec                     anjali soni                    i packed it           08:11 AM, 06th Dec                     anjali soni                    wait for some time so that i can take pics           08:11 AM, 06th Dec                   Yahya                   we are waiting           08:12 AM, 06th Dec                   Yahya                   Are you still with us???           08:14 AM, 06th Dec                     anjali soni                    why is not attaching           08:15 AM, 06th Dec                   Yahya                   your can provide us the full name           08:16 AM, 06th Dec                     anjali soni                    anjali soni           08:16 AM, 06th Dec                   Yahya                   the full name of the items           08:16 AM, 06th Dec                   Yahya                   which you want to return           08:17 AM, 06th Dec                     anjali soni                    2 pack of body short           08:17 AM, 06th Dec                     anjali soni                    seamless           08:17 AM, 06th Dec                     anjali soni                    2 pack of bosy short           08:17 AM, 06th Dec                     anjali soni                    active           08:17 AM, 06th Dec                     anjali soni                    actually all over sized           08:18 AM, 06th Dec                     anjali soni                    i didn’t even open           08:18 AM, 06th Dec                     anjali soni                    its in original packing           08:18 AM, 06th Dec                   Yahya                   Return products within 14 days by one of the following options:    1- You can find the return receipt receipt online via the email in your account and go to order registration and then click on "order number" from this page (https://www.maxfashion.com), the products you want are ready.    2- You can visit the nearest branch (Max) and its accessories to the branch.    3- Providing us with the name of the product that is being produced by us.           08:19 AM, 06th Dec                     anjali soni                    5 items i have to retu           08:19 AM, 06th Dec                   Yahya                   we would like to inform you that most of your items not returnable           08:20 AM, 06th Dec                     anjali soni                    but i didn’t even open           08:20 AM, 06th Dec                   Yahya                   Plain leggings with shiny backing, slim fit and elasticated waistband           08:21 AM, 06th Dec                   Yahya                   this item is returnable           08:21 AM, 06th Dec                     anjali soni                    ok first of all, make it delivered in your website           08:22 AM, 06th Dec                   Yahya                   Slim leggings with solid colored templates and elasticated waist           08:22 AM, 06th Dec                     anjali soni                    so that i can file return           08:22 AM, 06th Dec                   Yahya                   we would like to inform you that we will contact the concern team to update the status of your order           08:23 AM, 06th Dec                   Yahya                   do you have any other query ???           08:23 AM, 06th Dec                     anjali soni                    bodyshorts are not refundable?           08:23 AM, 06th Dec                     anjali soni                    even if it is in original packing           08:24 AM, 06th Dec                   Yahya                   not refundable           08:25 AM, 06th Dec                     anjali soni                    exchange?           08:25 AM, 06th Dec                   Yahya                   we are truly sorry and there is no exchange for those items           08:26 AM, 06th Dec                     anjali soni                    ok thank you           08:26 AM, 06th Dec                   Yahya                   have a great day Anjali           08:26 AM, 06th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:27 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1830861