Subject: Ticket Assigned - Conversation with lei nina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 02:47:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lei nina lei nina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lei nina Bot:  Hi Lei Nina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619946978 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553492042 Bot:  Please wait while we transfer you to an agent Customer:  My items are incomplete Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Customer:  Yes Customer:  Im here Customer:  IMAGE Customer:  I order for the above Customer:  IMAGE Customer:  And i only got this.... no lace brief included Customer:  Still there? Agent:  Can you provide us your order number so that we can assist you better Customer:  9619946978 Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Customer:  I am waiting Agent:  We would like to inform you that as per the data shown to us, we have shipped all the item to you Agent:  But if you still believe that you have a missing item you can contact us Customer:  I just opened it today as i reached home late. Customer:  Just now i noticed that items are incomplete Customer:  Obviously it has been shipped as iT IS PAID already. Customer:  But the items are not complete. Customer:  What can i do for you Agent:  Please accept our sincere apologies for the inconvenience caused to you Customer:  What should i do now Agent:  We would like to inform you that we will escalate your case to the concern team and we will get back to you once we got the updates Customer:  What is the number Agent:  Be assured that we will work in your case Customer:  How will you update me? Agent:  We will get back to you through your registered email id Customer:  How many days should i wait? Agent:  We will do our best to solve your issue as soon as possible Customer:  Would it be possible to collect the missing item in one of your outlet? Agent:  Please know that we will process your refund for the missing item Agent:  Is there anything else I can help you with? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lei Nina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9619946978 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:31 AM, 06th Dec                   Yahya                   Hi Lei Nina, Thank you for contacting us. How may I help you?           06:32 AM, 06th Dec                     lei nina                    I receive a messagr of refund from centerpoint.... i did not request foe refund..           06:32 AM, 06th Dec                     lei nina                    I want my missing item to be delivered           06:33 AM, 06th Dec                   Yahya                   We would like to inform you that as we can see that the order has been delivered so we can not redeliver again , you can apply a new order and the courier team will do the needful           06:35 AM, 06th Dec                     lei nina                    No one even contacted me if the item is out of stock or not available before they deliver.           06:35 AM, 06th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           06:36 AM, 06th Dec                   Yahya                   as we can see they informed you on your mail           06:36 AM, 06th Dec                     lei nina                    Yeah... but i did not request for refund           06:37 AM, 06th Dec                     lei nina                    I just told you i got a message           06:37 AM, 06th Dec                   Yahya                   this is the general process           06:37 AM, 06th Dec                   Yahya                   do you have any other query ???           06:38 AM, 06th Dec                   Yahya                   have a great day           06:40 AM, 06th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:40 AM, 06th Dec                     lei nina                    But why osam your agent did not tell me the general process?           06:40 AM, 06th Dec                     lei nina                    Hello           06:41 AM, 06th Dec                     lei nina                    I want my ordered item           06:42 AM, 06th Dec                     lei nina                    I will not return my iten           06:42 AM, 06th Dec                     lei nina                    Item*           06:42 AM, 06th Dec                     lei nina                    I dont need a refund           06:42 AM, 06th Dec                   Yahya                   We would like to inform you that we are truly sorry its impossible to deliver the item again ,so you can use the credit balance and place new order           06:44 AM, 06th Dec                   Yahya                   have a great day           06:46 AM, 06th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:46 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1830751