Subject: Ticket Assigned - Conversation with vigi lazar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 04:48:37 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vigi lazar vigi lazar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vigi lazar Bot:  Hi Vigi Lazar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251105262 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531873015            08:33 AM, 04th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:33 AM, 04th Dec                     vigi lazar                    Good morning. Yesterday I placed my order at night. I wold like to change the size of my dress. Is it possible ?           08:35 AM, 04th Dec                   Yahya                   you can visit the website and check the size           08:36 AM, 04th Dec                     vigi lazar                    Yes, I placed 20 but I need 18           08:37 AM, 04th Dec                   Yahya                   we would like to inform you that we can not change the order after placed it           08:38 AM, 04th Dec                   Yahya                   but you can cancel the order and reorder  again           08:39 AM, 04th Dec                     vigi lazar                    How           08:39 AM, 04th Dec                   Yahya                   please provide us the order number to do the needful           08:40 AM, 04th Dec                     vigi lazar                    6251105262           08:41 AM, 04th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:41 AM, 04th Dec                     vigi lazar                    Ok sir           08:41 AM, 04th Dec                   Yahya                   we would like to inform you that you can apply for return request for that items after delivery           08:43 AM, 04th Dec                     vigi lazar                    Ok           08:43 AM, 04th Dec                     vigi lazar                    They will not exchange ?           08:44 AM, 04th Dec                   Yahya                   you can do return           08:44 AM, 04th Dec                     vigi lazar                    Can you please cancel my order sir ? I’ll do new order please           08:45 AM, 04th Dec                   Yahya                   we would like to inform you that we are truly sorry we can not cancel the order because the order hse been shipped but you can inform the courier team that you do not want the order           08:46 AM, 04th Dec                     vigi lazar                    Ok sir           08:47 AM, 04th Dec                     vigi lazar                    Thank you           08:47 AM, 04th Dec                   Yahya                   have a great day           08:48 AM, 04th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:48 AM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1819728