Subject: Ticket Assigned - Conversation with nithila manikandan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 04:06:53 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nithila manikandan nithila manikandan                    Bot:  Hi again! Bot:  Please enter your name Customer:  nithila manikandan Bot:  Hi Nithila Manikandan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:52 AM, 04th Dec                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           07:54 AM, 04th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:54 AM, 04th Dec                     nithila manikandan                    Hi.. i returned some dresses and seeking for my refund           07:55 AM, 04th Dec                     nithila manikandan                    I returned on 25th November           07:55 AM, 04th Dec                     nithila manikandan                    My order no. 8216162366           07:56 AM, 04th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:56 AM, 04th Dec                     nithila manikandan                    Ok           07:56 AM, 04th Dec                   Yahya                   We would like to inform you that there is a damage in the system please give us sometime           08:01 AM, 04th Dec                     nithila manikandan                    Ok sure           08:01 AM, 04th Dec                   Yahya                   could you please contact us after some times till the fix the system           08:06 AM, 04th Dec                     nithila manikandan                    Ok           08:06 AM, 04th Dec                   Yahya                   see you after 30 minutes           08:06 AM, 04th Dec                   Yahya                   have a great day           08:06 AM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1819693