Subject: Ticket Assigned - Conversation with laila
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 08:46:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536500668 Bot:  Please wait while we transfer you to an agent Agent:  Hi Laila, Thank you for contacting us. My name is Amir. How may I help you? Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Laila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:24 PM, 03rd Dec                     laila                    Order #6249046359 Order #6230677828 Order #6230304892 Order #6221752290           12:26 PM, 03rd Dec                   Pushkar                   Hi Laila, Thank you for contacting us. I am Pushkar. As I can see that you have enquiries about the orders           12:32 PM, 03rd Dec                     laila                    السلام عليكم           12:33 PM, 03rd Dec                     laila                    Salam           12:33 PM, 03rd Dec                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           12:33 PM, 03rd Dec                     laila                    اهلا يحيى           12:34 PM, 03rd Dec                     laila                    انا رفعت 4 طلبات للارجاع           12:34 PM, 03rd Dec                   Yahya                   تفضلي ليلا           12:34 PM, 03rd Dec                     laila                    اولهم من شهر سبتمبر           12:34 PM, 03rd Dec                   Yahya                   ليلي           12:34 PM, 03rd Dec                   Yahya                   يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه           12:34 PM, 03rd Dec                     laila                    والى الآن لم يتم استلام القطع المراد ارجاعها           12:34 PM, 03rd Dec                     laila                    Order #6249046359 Order #6230677828 Order #6230304892 Order #6221752290           12:35 PM, 03rd Dec                     laila                    4           12:35 PM, 03rd Dec                   Yahya                   يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك           12:35 PM, 03rd Dec                     laila                    اوكي           12:35 PM, 03rd Dec                   Yahya                   6249046359 نود ابلاغك ان طلب الارجاع لهذا طلب قد انشئ اليوم ويحتاج الى 3-5 ايام لكي يقوم فريق الشحن من استلامك           12:36 PM, 03rd Dec                     laila                    تمام           12:36 PM, 03rd Dec                   Yahya                   نود ابلاغك انه قد تم انشاء طلب ارجاع طلب جديد لكي يقوم فريق الشحن من التواصل معك           12:38 PM, 03rd Dec                   Yahya                   46292104622           12:38 PM, 03rd Dec                   Yahya                   6230677828           12:39 PM, 03rd Dec                     laila                    هذا الرقم لجميع طلبات الارجاع الـ3؟؟           12:39 PM, 03rd Dec                     laila                    وهل تم ارجاع المبالغ للفيزا؟؟           12:40 PM, 03rd Dec                   Yahya                   6230304892           12:40 PM, 03rd Dec                   Yahya                   وقد قمنا بانشاء طلب ارجاع جديد ايضا           12:41 PM, 03rd Dec                     laila                    وبالنسبة لمبالغ القطع المرجعة ؟؟           12:41 PM, 03rd Dec                   Yahya                   لاي طلب           12:41 PM, 03rd Dec                     laila                    الـ3 الاولى           12:42 PM, 03rd Dec                   Yahya                   بعد استلام المنتجات منك سوف يتم ايصالها الينا ومن ثم سوف يتم ارجاع المبلغ الى حسابك           12:42 PM, 03rd Dec                     laila                    التأخير منكم وليس مني حتى يتم حبس المبالغ لديكم !!!!!!           12:43 PM, 03rd Dec                   Yahya                   نود ابلاغك اننا قد قمنا بانشاء طلبات ارجاع لكي يقوم فريق الشحن بخدمتك           12:44 PM, 03rd Dec                   Yahya                   تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.           12:44 PM, 03rd Dec                   Yahya                   هل لديك اي استفسار اخر يمكنني مساعدتك به؟           12:44 PM, 03rd Dec                     laila                    شكراَ لك           12:44 PM, 03rd Dec                   Yahya                   طاب يومك           12:45 PM, 03rd Dec                   Yahya                   كان من دواعي سروري مساعدتكم.            12:46 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1814171