Subject: Ticket Assigned - Conversation with yasir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 03 Dec 2020 04:04:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasir yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasir Bot:  Hi Yasir ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507633149            07:46 AM, 03rd Dec                   Yahya                   Hi Yasir, Thank you for contacting us. How may I help you?           07:47 AM, 03rd Dec                     yasir                    Hi           07:48 AM, 03rd Dec                     yasir                    I received wrong size on my order           07:49 AM, 03rd Dec                     yasir                    I ordered 42.5 and received size 41           07:49 AM, 03rd Dec                   Yahya                   please provide us the order number to do the needful           07:49 AM, 03rd Dec                     yasir                    LM9619247937           07:49 AM, 03rd Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:50 AM, 03rd Dec                     yasir                    Sure           07:50 AM, 03rd Dec                   Yahya                   Please accept our apologise for inconvenience caused.           07:56 AM, 03rd Dec                     yasir                    No issue. How to correct it?           07:57 AM, 03rd Dec                   Yahya                   We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.  ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           07:57 AM, 03rd Dec                     yasir                    Which store has this item available?           07:58 AM, 03rd Dec                   Yahya                   any nearest store           07:59 AM, 03rd Dec                     yasir                    Ok. Will check with stores           07:59 AM, 03rd Dec                     yasir                    If stores don't have it then online I will not receive the same price           08:00 AM, 03rd Dec                   Yahya                   have a great day           08:00 AM, 03rd Dec                   Yahya                   yes of course           08:00 AM, 03rd Dec                     yasir                    It is not my fault that order delivered is wrong at your end           08:00 AM, 03rd Dec                     yasir                    Any way I can ensure to get same price on online order?           08:01 AM, 03rd Dec                   Yahya                   yes of course           08:04 AM, 03rd Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:04 AM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1812799