Subject: Ticket Assigned - Conversation with midhyadas samyaj
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Nov 2020 03:33:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with midhyadas samyaj midhyadas samyaj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  midhyadas samyaj Bot:  Hi Midhyadas Samyaj ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524699800            07:22 AM, 30th Nov                     midhyadas samyaj                    Thank you           07:23 AM, 30th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:24 AM, 30th Nov                   Yahya                   Are you still with us???           07:26 AM, 30th Nov                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:27 AM, 30th Nov                     midhyadas samyaj                             07:27 AM, 30th Nov                     midhyadas samyaj                    I ordered size 8 but I received Size 18           07:27 AM, 30th Nov                   Yahya                   yes how may i can help you?           07:27 AM, 30th Nov                   Yahya                   Please accept our apologise for inconvenience caused.           07:27 AM, 30th Nov                     midhyadas samyaj                    How could I get correct size???           07:28 AM, 30th Nov                   Yahya                   We would like to inform you that you can apply for return request for the item           07:28 AM, 30th Nov                     midhyadas samyaj                    Printed size 18 tag shows 8...I want exchange and get correct size           07:28 AM, 30th Nov                     midhyadas samyaj                    Please tell us the procedure           07:29 AM, 30th Nov                   Yahya                   You can retrieve products within 14 days through one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.maxfashion.com), and choose the products you want to return.    2- You can visit the nearest branch from (Max) and return the product to the branch.    3- You can provide us with the full product name and order number in order to create a return request from us.           07:30 AM, 30th Nov                   Yahya                   have a great day           07:32 AM, 30th Nov                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:32 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1787917