Subject: Ticket Assigned - Conversation with mona
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 30 Nov 2020 02:25:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248661802 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506208322            06:10 AM, 30th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           06:11 AM, 30th Nov                     mona                    /startOver           06:14 AM, 30th Nov                     mona                    Please what the expected time to receive my order           06:15 AM, 30th Nov                     mona                    Cause I have flight next Tuesday morning           06:15 AM, 30th Nov                   Yahya                   please provide us the order number to do the needful           06:15 AM, 30th Nov                     mona                    If will be fast to receive the order from any branch please advice me           06:16 AM, 30th Nov                     mona                    Ok           06:16 AM, 30th Nov                     mona                    6248661802           06:16 AM, 30th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:18 AM, 30th Nov                     mona                    Waiting your reply           06:19 AM, 30th Nov                   Yahya                   We would like to inform you that as we can see that your order has been shipped by shipa courier team by this tracking no:SD000613014           06:21 AM, 30th Nov                     mona                    Good           06:23 AM, 30th Nov                     mona                    That’s mean order now in Jeddah?           06:23 AM, 30th Nov                   Yahya                   its with the courier team and they are going to contact you on the time of delivery           06:24 AM, 30th Nov                   Yahya                   have a great day           06:25 AM, 30th Nov                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:25 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1787828