Subject: Ticket Assigned - Conversation with senthil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 04:55:12 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with senthil senthil                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Senthil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6247205196 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:24 AM, 29th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:28 AM, 29th Nov                     senthil                    hai           08:28 AM, 29th Nov                     senthil                    6247205196           08:28 AM, 29th Nov                     senthil                    very poor services in delivering the items           08:29 AM, 29th Nov                     senthil                    the  delivery executive even he doesn't  know thta           08:30 AM, 29th Nov                     senthil                    which time need to be contact for customer           08:30 AM, 29th Nov                     senthil                    what is this nonsense service           08:30 AM, 29th Nov                     senthil                             08:30 AM, 29th Nov                     senthil                    see the picture for you reference and action           08:31 AM, 29th Nov                     senthil                    i already and clearly mentioned the type of address while signup the registration           08:32 AM, 29th Nov                     senthil                    then he may contact the out of office timings ?           08:32 AM, 29th Nov                     senthil                    this is not the 1st time happening this           08:33 AM, 29th Nov                     senthil                    Are you online ?           08:39 AM, 29th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:40 AM, 29th Nov                     senthil                    k           08:42 AM, 29th Nov                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           08:43 AM, 29th Nov                     senthil                    why the delivery executive contacting in wrong time           08:44 AM, 29th Nov                     senthil                    please take a  complaint from side           08:44 AM, 29th Nov                     senthil                    on delivery executive           08:44 AM, 29th Nov                   Yahya                   We would like to inform you that you can inform the courier team to deliver the order in your suitable time           08:45 AM, 29th Nov                   Yahya                   Are you still with us???           08:46 AM, 29th Nov                     senthil                    i have been informed 10000 times           08:46 AM, 29th Nov                     senthil                    re you getting my point           08:46 AM, 29th Nov                     senthil                    what i mean to say           08:46 AM, 29th Nov                     senthil                    is courier team doesn't know that in which need to be deliver the customers ?           08:48 AM, 29th Nov                   Yahya                   we would like to inform you that the courier team deliver the order from 10am to 10pm           08:50 AM, 29th Nov                   Yahya                   do you have any other query ???           08:51 AM, 29th Nov                     senthil                    yes           08:51 AM, 29th Nov                     senthil                    i may not available to collect the order after 6 PM           08:52 AM, 29th Nov                   Yahya                   you can inform the courier           08:53 AM, 29th Nov                   Yahya                   if they refused just contact us           08:53 AM, 29th Nov                   Yahya                   have a great day           08:54 AM, 29th Nov                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:54 AM, 29th Nov                     senthil                    what           08:54 AM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1779730