Subject: Ticket Assigned - Conversation with alaa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 04:51:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551399331            08:27 AM, 29th Nov                     alaa                    I had paid for i order 2 times and they take the money twice to the same order how can i get my money back for and i called the bank and they asked me to contact landmark           08:31 AM, 29th Nov                     alaa                    Thank you, we’ll notify you when your order  8218292648 for Maybelline New York Superstay ... +6more item(s) is ready for collection from Centrepoint  Salem Al Mubarak, block 3, Street 101.           08:31 AM, 29th Nov                     alaa                    This is the massage for first order and           08:32 AM, 29th Nov                     alaa                    I paid for it           08:32 AM, 29th Nov                     alaa                    Thank you, we’ll notify you when your order  8218311766 for Maybelline New York Superstay ... +6more item(s) is ready for collection from Centrepoint  Salem Al Mubarak, block 3, Street 101.           08:32 AM, 29th Nov                     alaa                    And this is the second order for the same items and also paid for it           08:33 AM, 29th Nov                   Yahya                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:36 AM, 29th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:37 AM, 29th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:37 AM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1779720