Subject: Ticket Assigned - Conversation with lemuel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 03:54:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lemuel lemuel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lemuel Bot:  Hi Lemuel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will ta
 ke longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430977284            07:41 AM, 29th Nov                     lemuel                    I order last night and i cancelled 1 item. It is mentioned that that it is non refundable and still the total amount same           07:43 AM, 29th Nov                   Yahya                   Hi  lemuel, Thank you for contacting us. How may I help you?           07:44 AM, 29th Nov                     lemuel                    I ordered last night and cancelled 1 item           07:44 AM, 29th Nov                     lemuel                    But mentioned that it is non refundable 
           07:45 AM, 29th Nov                     lemuel                    Can i take again the item i was canceled since i will pay for it?           07:46 AM, 29th Nov                     lemuel                    /startOver           07:48 AM, 29th Nov                     lemuel                    Hi           07:48 AM, 29th Nov                   Yahya                   please provide us the order number to do the needful           07:50 AM, 29th Nov                   Yahya                   we would like to inform you that we can not add any item to the order after schedule the order           07:52 AM, 29th Nov                   Yahya                   Are you still with us???           07:53 AM, 29th Nov                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:53 AM, 29th Nov                                          View conversati
 on in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1779604