Subject: cancelled RMA and refund not initiated
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 28 Nov 2020 19:28:15 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :Sep 28, 2020 
Order ID: 6228145596 
Return Tracking ID: 46286497692,46384030722 
RMA no:1000227144 

Assistance Required:Need an urgent refund 

Issue Description: Customer raised a return request for item and as per customer she handed over all items to the courier team on 12 Oct 2020 ,04:18 PM 

and it delivered to WH on:19 Oct 2020 ,12:00 PM under this tracking number :46286497692 and this number has been cancelled and we escalated this case to WH for refund but there is no response. 

Kindly arrange refund to the customer as soon as possible. 

Regards, 
Yahya