Subject: Ticket Assigned - Conversation with mary
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 04:16:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary mary                    Bot:  Hi again! Bot:  Please enter your name Customer:  mary Bot:  Hi Mary ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:51 AM, 28th Nov                     mary                    I am very disappointed with one of my purchases!           07:51 AM, 28th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:53 AM, 28th Nov                     mary                    The shoes I bought has the wrong size and after wearing just for 1 day, it is already damaged!           07:54 AM, 28th Nov                   Yahya                   We would like to inform you that you can return the item to the nearest store to exchange the item if it we from shoemort           07:57 AM, 28th Nov                     mary                    It has been worn already as I have not noticed the size is an inch more!!!!           07:58 AM, 28th Nov                     mary                    And the quality is crap!           07:58 AM, 28th Nov                     mary                    After wearing it out 1 day it is already damaged!           07:59 AM, 28th Nov                     mary                    The shoes I bought in Namshi lasts a whole year           07:59 AM, 28th Nov                     mary                    Yours not even for a day!           07:59 AM, 28th Nov                     mary                    Ridiculous           07:59 AM, 28th Nov                   Yahya                   We would like to inform you that you can return the item to the nearest stone and they will do the needful           08:02 AM, 28th Nov                   Yahya                   Are you still with us???           08:04 AM, 28th Nov                   Yahya                   have a great day           08:05 AM, 28th Nov                     mary                    Yes!!!!!!!!!           08:05 AM, 28th Nov                     mary                    Even your app is crap           08:05 AM, 28th Nov                     mary                    I can’t even take pictures properly           08:05 AM, 28th Nov                     mary                    And you are sending me messages with ??????           08:05 AM, 28th Nov                   Yahya                   how may i help you           08:06 AM, 28th Nov                     mary                             08:06 AM, 28th Nov                     mary                             08:06 AM, 28th Nov                     mary                    This is the shoe I bought after 1 use!           08:07 AM, 28th Nov                     mary                    Tell me, how can I even return these?           08:07 AM, 28th Nov                   Yahya                   please provide us the order number to do the needful           08:08 AM, 28th Nov                     mary                    9612531082           08:09 AM, 28th Nov                   Yahya                   We would like to inform you that you can return the item to the nearest store of shoemart  and they will do the needful           08:11 AM, 28th Nov                     mary                    Even at this condition?           08:12 AM, 28th Nov                     mary                    Is there a reference number I can quote at least?           08:12 AM, 28th Nov                   Yahya                   yes even that they will do the needful           08:12 AM, 28th Nov                   Yahya                   Please accept our apologise for inconvenience caused.           08:12 AM, 28th Nov                     mary                    What needful is that?           08:12 AM, 28th Nov                   Yahya                   do you have any other query ???           08:12 AM, 28th Nov                     mary                    I just go to a store and say what?           08:12 AM, 28th Nov                     mary                    Yahya, you need to adjust your tone           08:13 AM, 28th Nov                   Yahya                   even they will exchange the item or they will return the amount           08:13 AM, 28th Nov                     mary                    If you are working in customer service and have a dissatisfied customer, you cannot speak to them with ???           08:13 AM, 28th Nov                     mary                    Am I disturbing you?           08:13 AM, 28th Nov                     mary                    Ok, I’ll go to a shop and show them this conversation.           08:14 AM, 28th Nov                   Yahya                   do not worry mary just explain the case and they will help you out           08:14 AM, 28th Nov                     mary                    Ok           08:15 AM, 28th Nov                   Yahya                   have a great day           08:15 AM, 28th Nov                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:16 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1771877