Subject: Ticket Assigned - Conversation with yvonne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 04:08:50 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yvonne yvonne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yvonne Bot:  Hi Yvonne ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            07:34 AM, 28th Nov                     yvonne                    My order has had a number block train thing cancelled with no reason why and it’s still showing on your website as available. Why has it been cancelled?           07:35 AM, 28th Nov                     yvonne                             07:35 AM, 28th Nov                   Yahya                   Hi  Yvonne , Thank you for contacting us. How may I help you?           07:35 AM, 28th Nov                     yvonne                    Also my refund is only for 32dhs when I paid 40dhs?           07:36 AM, 28th Nov                     yvonne                    My order has had a number block train thing cancelled with no reason why and it’s still showing on your website as available. Why has it been cancelled?           07:36 AM, 28th Nov                     yvonne                             07:36 AM, 28th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:37 AM, 28th Nov                     yvonne                             07:37 AM, 28th Nov                     yvonne                    Yes I can wait. Thank you           07:37 AM, 28th Nov                     yvonne                    Hello?           07:43 AM, 28th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:44 AM, 28th Nov                     yvonne                    I have been on hold for ten minutes           07:45 AM, 28th Nov                     yvonne                    Is it possible to find out the “information” a bit sooner please.           07:45 AM, 28th Nov                     yvonne                    ??           07:47 AM, 28th Nov                   Yahya                   We would like to inform you that after checking the order one item has been cancelled because to quality reason so they cancelled the item to not irritate you by the item           07:50 AM, 28th Nov                     yvonne                    Explanation doesn’t make sense to me sorry. You cancelled something that I ordered so as not to irritate me?           07:51 AM, 28th Nov                     yvonne                    Do they have them in physical stock in Yas mall today?           07:53 AM, 28th Nov                   Yahya                   and according to the order there was a discuant so it divided  it  to a;; the items           07:53 AM, 28th Nov                   Yahya                   Are you still with us???           07:54 AM, 28th Nov                   Yahya                   have a great day           07:54 AM, 28th Nov                     yvonne                    And I’m loosing 8dhs because I used 16dhs Shukran over a full order of 200dhs. Why have I been charged 8dhs for a 16dhs discount spread across 200 order           07:54 AM, 28th Nov                     yvonne                    Do not end this chat           07:55 AM, 28th Nov                     yvonne                    I’m very clearly still here           07:55 AM, 28th Nov                     yvonne                    And have sent three replies to you to which you have not replied           07:55 AM, 28th Nov                     yvonne                    I am very annoyed at the customer service I have received so far this morning and expect a better result           07:55 AM, 28th Nov                     yvonne                    Why am I not receiving my full discount??           07:55 AM, 28th Nov                   Yahya                   We would like to inform you that there will not be any detection of your shuckran points           07:56 AM, 28th Nov                     yvonne                    Your explanation on why my item was cancelled makes no sense. Why cancel my item incase it irritates me??           07:56 AM, 28th Nov                     yvonne                    My shukran points are not the issue.....!!!!!!!!           07:56 AM, 28th Nov                     yvonne                    Please have a manager call me.           07:57 AM, 28th Nov                     yvonne                    Immediately.           07:57 AM, 28th Nov                     yvonne                    Has this been escalated as requested or have you left the chat?           08:03 AM, 28th Nov                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           08:04 AM, 28th Nov                   Yahya                   have a great day           08:06 AM, 28th Nov                   Yahya                   we will back to you once we get updation from the concern team and they will contact you on email           08:07 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1771865