Subject: Ticket Assigned - Conversation with maryana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 02:24:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryana maryana                    Bot:  Hi again! Bot:  Please enter your name Customer:  maryana Bot:  Hi Maryana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7418351665 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:09 AM, 28th Nov                     maryana                    Ok           06:09 AM, 28th Nov                     maryana                    Hello           06:10 AM, 28th Nov                   Bot                   أهلا مرة أخرى!           06:10 AM, 28th Nov                     maryana                    اهلا           06:10 AM, 28th Nov                     maryana                    Hiii           06:11 AM, 28th Nov                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           06:13 AM, 28th Nov                   Yahya                   Hi, Thank you for contacting us. How may I help you?           06:13 AM, 28th Nov                   Yahya                   Are you still with us???           06:14 AM, 28th Nov                   Yahya                   Please accept our apologise for inconvenience caused.           06:16 AM, 28th Nov                     maryana                    Yes           06:16 AM, 28th Nov                   Yahya                   yes Maryana           06:17 AM, 28th Nov                     maryana                    Please, i am so confused if my order pending or cancelled           06:17 AM, 28th Nov                   Yahya                   please provide us the order number to do the needful           06:17 AM, 28th Nov                     maryana                    As it is not exist in my orders at all           06:17 AM, 28th Nov                     maryana                    7418351665           06:17 AM, 28th Nov                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:18 AM, 28th Nov                     maryana                    Ok, tyt plz           06:18 AM, 28th Nov                   Yahya                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           06:21 AM, 28th Nov                     maryana                    So what about my credit note I used in the order           06:22 AM, 28th Nov                     maryana                    I am trying to enter it but it keep saying it has been redeemed           06:22 AM, 28th Nov                   Yahya                   please wait for 1 hour we will see if there will be any updation           06:23 AM, 28th Nov                     maryana                    Please as soon as possible           06:23 AM, 28th Nov                   Yahya                   sure           06:23 AM, 28th Nov                   Yahya                   do you have any other query ???           06:23 AM, 28th Nov                     maryana                    No , thanks           06:24 AM, 28th Nov                   Yahya                   كان من دواعي سروري مساعدتكم.            06:24 AM, 28th Nov                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:24 AM, 28th Nov                     maryana                    Thanks for your support           06:24 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1771748