Subject: New Reply Received - Missing Items
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 08:11:29 +0000

Hi Ahmed alsharif,  The customer has responded to the ticket.  Missing Items   Ticket comment <div>
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<div style="direction: ltr">Thank you<span id="ms-outlook-ios-cursor"></span>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 22, 2020 3:02:32 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1898749] - Missing Items
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<div dir="ltr">Hi fatima .</div>
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<div dir="ltr">Thank you for getiing in touch .</div>
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<div dir="ltr">We apologies to you for mistake and inconvenience that we made , kindly accept our sincerest apologies .</div>
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<div dir="ltr">We made refund (48.5473 AED) to your bank account under transition 169999990052233429 date 22/12/20, and refund (3.65 AED) to your credit.</div>
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<div dir="ltr">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.</div>
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<div dir="ltr">Unfortunately we can't send the items to you .</div>
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<div dir="ltr">Once again, sincere apologies and thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1898749