Subject: New Reply Received - Amount deduction from bank / order not confirmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 11:25:12 +0000

Hi Ahmed alsharif,  The customer has responded to the ticket.  Amount deduction from bank / order not confirmed  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>Thank you for your prompt response.</div>
<div><br></div>
<div>Please find attached my bank statement for your reference.</div>
<div><br></div>
<div>kindly note that the transition order number you are asking for is not available, because after completing the payment process i should suppose to get it but unfortunately i did not receive it..i don't know why? </div>
<div><br></div>
<div>Also I have attached a copy of the mail i have received today for your reference.</div>
<div><br></div>
<div>Please refund my money as soon as possible.</div>
<div><br></div>
<div>Waiting for your kind advice.</div>
<div><br></div>
<div>Regards,</div>
<div>Ammar</div>
<div>50746462</div>
<div> </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 21, 2020 at 12:16 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi ammar .</div>
<div dir="ltr">
<br>Thank you for contacting us.<br><br>Accept our full apologies for the inconvenience.<br><br>we would like to inform you that we have escalated your issue to our concern team, and you will be contacted if there is any new information.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Could you please send us bank statement  and the transition if you have order number please provide us,  <br><br>Thanks for your cooperation and understanding with us.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends<br>Support Team<br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043177245276'>NOTICE.pdf</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043177245278'>e-statement 21-11-2020 13_52.pdf</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043177245281'>NOTICE SCREEN SHOT.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1898769