Subject: Re: Need to refund
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Dec 2020 07:54:37 -0700 (MST)

Hi Team, 

Kindly help us in closing this case in getting POD for this order and approved the refund as well, as customer is chasing his refund or order. 

Regards 
Shakeeb 

From: "Ahmed Fathalrahman, Alsharif. Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 18, 2020 12:42:37 AM 
Subject: Need to refund 

Hi Team 
Problem Statement: Refund approval. 
Order Date: Dec 3, 2020 
Order ID: 6250769864 
Tracking ID: SD000688665 
Total Price: SAR213.30 
Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . I have escalated to shipa for POD and id cusotmer , the courier team never answer . 

Case history: Sun, 13 Dec 202 

Customer's history: ordered with us 4 orders 

Regards, 
Ahmed