Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 00:35:47 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation khadija                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khadija Bot:  Hi Khadija ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535760247            04:08 AM, 18th Dec                     khadija                    How           04:08 AM, 18th Dec                     khadija                    Much wait           04:08 AM, 18th Dec                     khadija                    Any one there           04:10 AM, 18th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            04:10 AM, 18th Dec                     khadija                    If u c my chat history           04:11 AM, 18th Dec                     khadija                    Ull find out i refunded 4 products           04:11 AM, 18th Dec                     khadija                    But i havent recieved the refund in my respective accounts           04:11 AM, 18th Dec                     khadija                    Ur looser agents say it take 2-15 days its almost a month now           04:12 AM, 18th Dec                   Ahmed                   could you please send me the order number           04:12 AM, 18th Dec                     khadija                    Today i refunded one product the money was transferred in to my account within next half hr           04:13 AM, 18th Dec                     khadija                    So y is taking soo long for ur company to refund my previous money           04:13 AM, 18th Dec                   Ahmed                   we apologies for the late and inconvenience           04:14 AM, 18th Dec                   Ahmed                   could you please send me the order ID           04:14 AM, 18th Dec                     khadija                             04:16 AM, 18th Dec                     khadija                    These 2 orders total 4 products!           04:16 AM, 18th Dec                   Ahmed                   A minute please to check our system , stay with me            04:16 AM, 18th Dec                     khadija                    Whenever i complain ur agents say we will contact u through email i havent recieved a single mail           04:17 AM, 18th Dec                   Ahmed                   A minute please to check our system , stay with me            04:18 AM, 18th Dec                     khadija                    Ur system is totally pathetic           04:20 AM, 18th Dec                     khadija                    Is ur minute too           04:22 AM, 18th Dec                     khadija                    Long           04:22 AM, 18th Dec                   Ahmed                   The refund amount of SAR26.10 for order ID 6244322967, has been processed from our side to your credit card under the transaction ID 169999990032673967 it will appear to your account within 14 days  The refund amount of SAR22.50 and SAR22.50 for order ID 6243673265, has been processed from our side to your credit card under the transaction ID 169999990031809027. already refunded  There rest of the money not refunded we will escalate you issue to concern team to refund the rest of amount to your account as soon as possible , and i will contact with you personal in centerpoint email to resolve the isseue and refund           04:24 AM, 18th Dec                   Ahmed                   the rest of the money is 151.2 SAR           04:24 AM, 18th Dec                     khadija                    I have not recieved 22.5 still in my account           04:25 AM, 18th Dec                     khadija                    I recieve sms of all the transactions but i havent recieved any for 22.5 still           04:26 AM, 18th Dec                     khadija                    Is the bank theif ?           04:26 AM, 18th Dec                   Ahmed                   i can see in system  the 22.5 is already refunded and the transition id is 169999990031809027 kindly check the bank           04:27 AM, 18th Dec                   Ahmed                   if you have't receive kindly send bank statement with date 18/11/2020 till today           04:27 AM, 18th Dec                     khadija                    Ok ill check again           04:27 AM, 18th Dec                     khadija                    Ok i will when my husband wakes up           04:28 AM, 18th Dec                     khadija                    How long will           04:28 AM, 18th Dec                     khadija                    It take for my rest of the money to get deposited           04:28 AM, 18th Dec                   Ahmed                   the 151.2 SAR we will escalate the issue to concern team and they will refund as soon as possible , and i will contact with you in centerpoint to take care and update you           04:30 AM, 18th Dec                   Ahmed                   is there any thing else that i can help you?            04:31 AM, 18th Dec                     khadija                    How will           04:31 AM, 18th Dec                     khadija                    U contact me ?           04:31 AM, 18th Dec                   Ahmed                   yes           04:31 AM, 18th Dec                     khadija                    What is the guarantee           04:31 AM, 18th Dec                     khadija                    As u r the third one fooling me first agent was Mohammed next Anvesh & nw u           04:32 AM, 18th Dec                   Ahmed                   i assure you after we finish the chat immediately i contact with you in centerpoint email           04:32 AM, 18th Dec                   Ahmed                   kindly trust on me do i will never disappoint you           04:33 AM, 18th Dec                   Ahmed                   i will do the best to refund the amount to you           04:33 AM, 18th Dec                     khadija                    Ok fine           04:34 AM, 18th Dec                   Ahmed                   is there any thing else that i can help you?            04:34 AM, 18th Dec                     khadija                    No           04:34 AM, 18th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:35 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1889310