Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 00:39:27 +0000

Hi Ahmed alsharif,  
  The following message composed by you on ticket 1889310 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi khadija.     Thank you for contacting us.  We apologize and very sorry for the late response, and we hope that you will accept our apologies.  It is very sad to hear one of our customers has had a bad experience, and from the bottom of our hearts we apologize to you and we are very sorry and we are filled with your dissatisfaction and frustration and apology is not enough, but resolve the issue as soon as possible.  We would like to inform you that the products have been returned to the warehouse and the refund process has not been established. Please ensure that we have escalated your case to the finance team for the amount to be refunded to your account.  We ask you to wait a little while the issue will be resolved as soon as possible.  We appreciate your patience with us and we thank you for your patience.  Do not hesitate to contact us if you have any other inquiries.  Your friends Support Team