Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 18:21:52 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8222383548 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597190710            09:48 PM, 17th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            09:49 PM, 17th Dec                     hello                    I received my order but there are 2 items missing           09:49 PM, 17th Dec                   Ahmed                   Could you please share your order number so that I can assist you further?           09:50 PM, 17th Dec                     hello                             09:51 PM, 17th Dec                     hello                    Order no. 8222383548           09:51 PM, 17th Dec                   Ahmed                   A minute please to check our system , stay with me            09:52 PM, 17th Dec                     hello                    Ok           09:53 PM, 17th Dec                   Ahmed                   did you receive the order ?           09:55 PM, 17th Dec                     hello                    Yes just now, but there are 2 items are missing           09:57 PM, 17th Dec                   Ahmed                   A minute please to check our system , stay with me            09:57 PM, 17th Dec                     hello                    Ok           09:58 PM, 17th Dec                   Ahmed                   Thank you for waiting , We truly sorry for mistake and inconvenience that you faced , please be assure we will escalate your issue to concern team and we will initiate refund to you           10:01 PM, 17th Dec                   Ahmed                   is there any thing else that i can help you?            10:01 PM, 17th Dec                     hello                    Did you known the two items?           10:02 PM, 17th Dec                     hello                    It will deliver or you will refund the amount to my account?           10:03 PM, 17th Dec                   Ahmed                   we will refund the amount to you           10:03 PM, 17th Dec                   Ahmed                   is there any thing else that i can help you?            10:03 PM, 17th Dec                     hello                    There's size problem in two items. How i can change the size?           10:04 PM, 17th Dec                   Ahmed                   could you please send the name of items           10:05 PM, 17th Dec                     hello                             10:07 PM, 17th Dec                     hello                    Need size small           10:07 PM, 17th Dec                   Ahmed                   Unfortunately the exchange not available in splash kindly return the item and get the amount           10:10 PM, 17th Dec                     hello                    How i can return the item?           10:10 PM, 17th Dec                   Ahmed                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:14 PM, 17th Dec                   Ahmed                   is there any thing else that i can help you?            10:15 PM, 17th Dec                     hello                    But i dont have invoice           10:15 PM, 17th Dec                     hello                    How i can get it           10:16 PM, 17th Dec                   Ahmed                   you can return without invoice just by order number           10:17 PM, 17th Dec                     hello                    Ok           10:17 PM, 17th Dec                   Ahmed                   is there any thing else that i can help you?            10:19 PM, 17th Dec                     hello                    Thank you           10:19 PM, 17th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:21 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1888712