Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 09:12:58 +0000

Hi Ahmed alsharif,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thanks for your email.<br>
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When i am following your instruction not working properly.<br>
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Already attached screeshot.<br>
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Kindly check the attachment. <img id="09b28b81-880a-4f1a-8dc1-0097350f1b16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTg4MzgyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IsA7u5Vros_NIbz3BBxrEiVCnNIWys86l6-D4pCvf84" alt="Image" style="max-width: 100%">
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Thanks &amp; Regards,<br>
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Alim Al Razi</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, December 15, 2020 8:30:05 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1803607] - escalation
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<div dir="ltr">Hi Alim,</div>
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<span dir="ltr" style="">Thanks for your patience.</span><br style="">
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<span style="">We are truly sorry for the inconvenience caused to you.</span><br style="">
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<span dir="ltr" style="">We would like to inform you that as we can check you had returned the item (162321745 - - Textured Sports Shoes with Lace-Up Closure and Pull Tab) in only one quantity and hence you had received the refund voucher (62498342549706002828)
 for the value SAR 42.50</span> </div>
<div><span dir="ltr" style="">​</span></div>
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<span dir="ltr" style="">You can redeem the voucher at <a href="https://www.maxfashion.com/sa/en/" rel="noreferrer">
https://www.maxfashion.com/sa/en/</a>, in 5 easy steps:<br>
 <br>
Step 1 - Simply log onto ​<a href="https://www.maxfashion.com/sa/en/" rel="noreferrer">https://www.maxfashion.com/sa/en/</a><br>
Step 2 - Start shopping<br>
Step 3 - Add chosen items to basket<br>
Step 4 - Proceed to checkout<br>
Step 5 - Apply promo code at Checkout<br>
 <br>
Please be informed that this voucher can only be used once.</span><br style="">
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<span style="">We really appreciate your understanding and cooperation. </span><font color="#000000">Feel free to reach us out for any further assistance.</font><br style="">
<br style="">
<span style="">Your friends,</span><br style="">
<span style="">The Support Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1803607