Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 19:34:43 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation abdullahshariq                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  abdullahshariq Bot:  Hi Abdullahshariq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:20 PM, 14th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            11:21 PM, 14th Dec                     abdullahshariq                    Hello           11:21 PM, 14th Dec                     abdullahshariq                    My order no 6248606385           11:21 PM, 14th Dec                     abdullahshariq                    Reply me exactly           11:22 PM, 14th Dec                   Ahmed                   how can i help you           11:22 PM, 14th Dec                     abdullahshariq                    How can i track my refund request           11:22 PM, 14th Dec                   Ahmed                   A minute please to check our system , stay with me            11:23 PM, 14th Dec                     abdullahshariq                    K           11:23 PM, 14th Dec                     abdullahshariq                    Anybody’s tre           11:26 PM, 14th Dec                   Ahmed                   Thank you for waiting , your item that you have returned is reached to warehouse and the refund has been not processed , please be assure we are going to escalate your issue to concern team to refund the amount as soon as possible           11:26 PM, 14th Dec                   Ahmed                   is there any thing else that i can help you?            11:27 PM, 14th Dec                     abdullahshariq                    How can i check my status           11:27 PM, 14th Dec                   Ahmed                   we will contact with you for any update           11:28 PM, 14th Dec                     abdullahshariq                    Why any issue about my return           11:28 PM, 14th Dec                   Ahmed                   unfortunately there is no tracking number for refund , but be assure we will resolve the issue as soon as possible           11:30 PM, 14th Dec                   Ahmed                   is there any thing else that i can help you?            11:31 PM, 14th Dec                     abdullahshariq                    How can i find my tracking no           11:31 PM, 14th Dec                   Ahmed                   There is no tracking number for refund , we will inform you if there any update in centerpoint email           11:33 PM, 14th Dec                   Ahmed                   is there any thing else that i can help you?            11:33 PM, 14th Dec                   Ahmed                   Please feel free to contact us if you have any further questions.            11:34 PM, 14th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:34 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876336