Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Dec 2020 09:17:22 +0000

Hi Ahmed alsharif,  The customer has responded to the ticket.  escalation  Ticket comment <div>Dear Sir,</div>
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<div id="yMail_cursorElementTracker_1607936738302">Good afternoon!</div>
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<div id="yMail_cursorElementTracker_1607936750254">Following the below email, please note my return airwaybill # is 46045592585.</div>
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<div id="yMail_cursorElementTracker_1607936830835">Kindly update me with the status of the refund.</div>
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<div id="yMail_cursorElementTracker_1607936844762">Rochelle Cabildo</div>
<div id="yMail_cursorElementTracker_1607936852344">0553180036<br><br><div id="ymail_android_signature"><br></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sun, 13 Dec 2020 at 10:42 am, Rochelle Cabildo</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3121970682"><div><div id="yiv3121970682"><div id="yiv3121970682yMail_cursorElementTracker_1607841579628">Dear Sir/Ma'am,<div id="yiv3121970682yMail_cursorElementTracker_1607841455514"><br></div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841582264">With reference to your email below please note that my return # is 1000290261 with order number 9619600439 previous tracking number is 34168183809351.</div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841683716"><br></div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841683876">Thanks and hoping for your immediate action.</div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841695246"><br></div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841710839"><br></div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841695603">Rochelle Cabildo</div>
<div id="yiv3121970682yMail_cursorElementTracker_1607841699764">0553180036</div>
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<br><div id="yiv3121970682ymail_android_signature"><br></div> <br> <div class="yiv3121970682yqt4465572949" id="yiv3121970682yqt03394"><div class="yiv3121970682yqt1178598768" id="yiv3121970682yqt31647"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sat, 12 Dec 2020 at 9:54 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv3121970682"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Rochelle .</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div dir="ltr">could you please provide us tracking number . or receipt of return request .<br><br>
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<div> please feel free to write back to us.<br><br>Your friends,<br>The Support Team<br><br><br>
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</div></div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1855010