Subject: Ticket Assigned - Conversation with elleen manzon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 17:11:09 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elleen manzon elleen manzon                    Bot:  Hi again! Bot:  Please enter your name Customer:  elleen manzon Bot:  Hi Elleen Manzon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621197458 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:41 PM, 11th Dec                   Mohammad                   Hi Elleen, Thank you for contacting us. My name is Mohammad. How may I help you?           08:42 PM, 11th Dec                     elleen manzon                    Hi i want update regarding on my complain           08:43 PM, 11th Dec                   Mohammad                   Please tell me ?           08:44 PM, 11th Dec                     elleen manzon                    The delivery guy leaves my item on our door steps without informing me and now its lost           08:46 PM, 11th Dec                     elleen manzon                    Its unprofessional, now here i am waiting for progress on my c           08:47 PM, 11th Dec                   Mohammad                   Please tell me the order number ?           08:47 PM, 11th Dec                   Mohammad                   We apologies for that           08:47 PM, 11th Dec                     elleen manzon                    Complain           08:47 PM, 11th Dec                     elleen manzon                    9621197458           08:47 PM, 11th Dec                   Mohammad                   please let me check that for you           08:48 PM, 11th Dec                     elleen manzon                    How long should I wait for it. If its cod im sure i will receive hundreds of call from him, but then its paid already so he doesn't care at all           08:49 PM, 11th Dec                   Mohammad                   I can see it is delivered           08:49 PM, 11th Dec                     elleen manzon                    It's really not acceptable           08:49 PM, 11th Dec                   Mohammad                   can you please check with the family members if someone has received ?           08:49 PM, 11th Dec                     elleen manzon                    It is, like i said, but then he leave it on the the door step and someone took it.. i am leaving with 20 people inside the flat and the neighbouring on the same floor           08:50 PM, 11th Dec                     elleen manzon                    Its really irresponsible           08:51 PM, 11th Dec                     elleen manzon                    Im sure you check the call log if he informed me or not on his phone which is im 20p percent sure theat i haven't received any calls from anyone           08:52 PM, 11th Dec                   Mohammad                   We apologies for that           08:54 PM, 11th Dec                     elleen manzon                    Listen, its really important not to leave someone items on the doorstep nor giving it to others           08:54 PM, 11th Dec                   Mohammad                   Let me forward the case to the courier team           08:55 PM, 11th Dec                   Mohammad                   We sincerely apologies for inconvenience you faced.           08:55 PM, 11th Dec                   Mohammad                   Please allow us some time to get the issue resolved.           08:55 PM, 11th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:55 PM, 11th Dec                     elleen manzon                    I dont need apology  what I want is proper information on how i get my item.           08:56 PM, 11th Dec                   Mohammad                   We are sorry and we are on it please allow me some time so that i can forward the case and get it resolved on priority.           08:56 PM, 11th Dec                     elleen manzon                    How can i guarantee that on my next order here will be safe again, if its like this           08:56 PM, 11th Dec                   Mohammad                   We will forward your feedback to the depatment. We assure you that it will not happen again.           08:57 PM, 11th Dec                     elleen manzon                    Its so frustrating. I paid it with my money and then like this           08:57 PM, 11th Dec                   Mohammad                   We will surely do the need full.           08:58 PM, 11th Dec                   Mohammad                   Please let me forward the case.           08:58 PM, 11th Dec                   Mohammad                   As soon the team will work on it the issue will be resolved soon.           08:58 PM, 11th Dec                     elleen manzon                    How long should I wait           08:58 PM, 11th Dec                   Mohammad                   You will be contacted with in 24-48 hours on [email-masked]           08:59 PM, 11th Dec                     elleen manzon                    Im sorry for being rude  but you should understand           08:59 PM, 11th Dec                   Mohammad                   We understand your frustation and we are really sorry for that.           08:59 PM, 11th Dec                   Mohammad                   Be assure we will get it resolved on priority.           09:00 PM, 11th Dec                     elleen manzon                    That item is paid, and the delivery guy is irresponsible  he should know better           09:00 PM, 11th Dec                   Mohammad                   We will also escalate the case to the department and courier so that this won't happen again.           09:01 PM, 11th Dec                     elleen manzon                    Ok           09:01 PM, 11th Dec                   Mohammad                   Is there anything else I can help /           09:01 PM, 11th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:03 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1862500