Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 18:07:29 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation aya dela cruz                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  aya dela cruz Bot:  Hi Aya Dela Cruz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:54 PM, 09th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            09:54 PM, 09th Dec                     aya dela cruz                    Hi           09:55 PM, 09th Dec                     aya dela cruz                    About my refund           09:55 PM, 09th Dec                   Ahmed                   Could you please share your order number so that I can assist you further?           09:55 PM, 09th Dec                     aya dela cruz                    0557147439           09:56 PM, 09th Dec                   Ahmed                   could you please send me order number to assist you           09:56 PM, 09th Dec                     aya dela cruz                    Its too much  days until now still nothing why?           09:56 PM, 09th Dec                     aya dela cruz                    Wait           09:56 PM, 09th Dec                     aya dela cruz                    6245353559           09:57 PM, 09th Dec                   Ahmed                   A minute please to check our system , stay with me            09:58 PM, 09th Dec                   Ahmed                   Thank you for waiting, please be assure your item that you returned is still with our courier team and we will contact with courier team to deliver the item to warehouse then we will initiate refund to you           10:01 PM, 09th Dec                     aya dela cruz                    Im waiting  too much           10:01 PM, 09th Dec                     aya dela cruz                    Its take s too much time           10:02 PM, 09th Dec                   Ahmed                   we will contact with courier team and they will deliver the item to warehouse as soon as possible           10:04 PM, 09th Dec                   Ahmed                   is there any thing else that i can help you?            10:06 PM, 09th Dec                   Ahmed                   Please feel free to contact us if you have any further questions.            10:07 PM, 09th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:07 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1855177