Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Dec 2020 19:14:12 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0539101194            11:03 PM, 08th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            11:04 PM, 08th Dec                     hi                    No body came to take my return order           11:04 PM, 08th Dec                     hi                    Its been 10 days           11:04 PM, 08th Dec                     hi                    ??           11:04 PM, 08th Dec                   Ahmed                   Could you please share your order number so that I can assist you further?           11:04 PM, 08th Dec                     hi                    Oky hold on           11:05 PM, 08th Dec                     hi                    Order 6246993317           11:06 PM, 08th Dec                     hi                    ..?           11:07 PM, 08th Dec                   Ahmed                   A minute please to check our system , stay with me            11:08 PM, 08th Dec                     hi                    Okyy           11:08 PM, 08th Dec                   Ahmed                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           11:09 PM, 08th Dec                     hi                    Please do it soon.. i will be flying away from jeddah after a week or 2           11:10 PM, 08th Dec                   Ahmed                   we will do the best to collect the items           11:11 PM, 08th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:13 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849683