Subject: old child ticket
From: "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 6 Dec 2020 14:44:08 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Child ticket number: 1779424 

Order Date :Nov 6, 2020 
Order ID:6239472495 
Tracking ID:RP1109200003370 
RMA:1000145527 

Order Date :Nov 6, 2020 
Order ID:6239462805 
Tracking ID:RP1109200003374 
RMA:1000145529 

Assistance Required: Need refund for customer. 
Issue Description: Issue Description: the customer made return request on 11/9/20 for both orders and the courier team collected the items and delivered to warehouse on Nov-11-2020 and , as in hybris the refund has been not refunded to customer , kindly check the RMA and instate refund to customer. 

Regards, 
Ahmed