Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Dec 2020 17:13:46 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6250245526 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555043486            08:56 PM, 06th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            08:57 PM, 06th Dec                     hello                    Hello           08:58 PM, 06th Dec                     hello                    Ordered from your app but when i checked the communication number it was my old number           08:58 PM, 06th Dec                     hello                    The ordered is delayed maybe the are trying to contact me on my old phone           08:59 PM, 06th Dec                   Ahmed                   Could you please share your order number so that I can assist you further?           09:00 PM, 06th Dec                     hello                    6250245526           09:00 PM, 06th Dec                   Ahmed                   A minute please to check our system , stay with me            09:01 PM, 06th Dec                     hello                    Ok           09:01 PM, 06th Dec                   Ahmed                   Thank you for waiting, you order is still with courier team and we will contact with courier team to deliver the order, kindly provide me phone number and full address           09:05 PM, 06th Dec                     hello                    Phone:0555043486           09:06 PM, 06th Dec                     hello                    Yanbu. Attakhi 7881           09:07 PM, 06th Dec                   Ahmed                   we will update the infomation to courier team           09:10 PM, 06th Dec                   Ahmed                   is there any thing else that i can help you?            09:12 PM, 06th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:13 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1836221