Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 22:04:58 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9734134860            01:46 AM, 05th Dec                     hi                    Ok           01:50 AM, 05th Dec                     hi                             01:51 AM, 05th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            01:51 AM, 05th Dec                     hi                             01:51 AM, 05th Dec                     hi                    Can u check for me if requested refund is on process           01:52 AM, 05th Dec                     hi                    Thanks           01:52 AM, 05th Dec                   Ahmed                   A minute please to check our system , stay with me            01:53 AM, 05th Dec                     hi                    Ok           01:54 AM, 05th Dec                   Ahmed                   Thank you for waiting , did the courier team collected the items?           01:57 AM, 05th Dec                     hi                    Not yet           01:58 AM, 05th Dec                   Ahmed                   we will contact with courier team to collect the items and they will contact with you as soon as possible           02:01 AM, 05th Dec                     hi                    Ok thank you..           02:01 AM, 05th Dec                     hi                    But is it already on process?           02:02 AM, 05th Dec                   Ahmed                   the courier team will collect as soon as possible           02:03 AM, 05th Dec                   Ahmed                   is there any thing else that i can help you?            02:04 AM, 05th Dec                     hi                    Ok thnks           02:04 AM, 05th Dec                     hi                    Appreciated           02:04 AM, 05th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:04 AM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1823850