Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 22:03:07 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation cancle my order please                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cancle my order please Bot:  Hi Cancle My Order Please ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550586800            01:39 AM, 05th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            01:40 AM, 05th Dec                     cancle my order please                             01:40 AM, 05th Dec                     cancle my order please                    Can you cancle this order please           01:40 AM, 05th Dec                   Ahmed                   A minute please to check our system , stay with me            01:41 AM, 05th Dec                     cancle my order please                    Can i write in arabic?           01:41 AM, 05th Dec                   Ahmed                   yes you can           01:42 AM, 05th Dec                     cancle my order please                    تمام طلبت الطلبيه ومادخلت الوقم otp سكرت الصفحه وتعلق الطببه           01:43 AM, 05th Dec                     cancle my order please                    الطلبية           01:43 AM, 05th Dec                   Ahmed                   يرجى العلم أنه لم تتم معالجة طلبك رقم  8220195969 بنجاح. بسبب فشل الدفع من قبل البنك. وقد تكون وصلتك رسالة من البنك تعلمك بأنه قد تمت الموافقة على الدفع بنجاح، إلا أنه قد حصلت مشكلة خلال إكمال عملية الشراء. وفي حال أنه قد تم بالفعل الخصم من حسابكم ولم يتم إرجاع المبلع حتى الآن الرجاء التواصل مع البنك وتزويدنا برقم عملية الخصم لكي يتم خدمتكم على أكمل وجه.           01:43 AM, 05th Dec                     cancle my order please                    فكنسلها وارد اطلب مره ثانيه           01:43 AM, 05th Dec                     cancle my order please                    لا مانخصم بس حاحزين نقاط شكرا           01:43 AM, 05th Dec                     cancle my order please                    فابيك تكنسله علشان اقدر استخدم نقاط شكرا           01:44 AM, 05th Dec                   Ahmed                   الطلبيه تكنسلت تقدري تطلي من جديد           01:44 AM, 05th Dec                     cancle my order please                    النقاط ارجعت           01:44 AM, 05th Dec                     cancle my order please                    ؟           01:44 AM, 05th Dec                   Ahmed                   نقاط شكرا راح ترجع لك           01:45 AM, 05th Dec                     cancle my order please                    ليلحين مو طالع عندي النقاط بالشيك اوت           01:45 AM, 05th Dec                     cancle my order please                             01:48 AM, 05th Dec                     cancle my order please                    ؟؟           01:50 AM, 05th Dec                   Ahmed                   النقاط راح تطهر لك في حسابك ومن المحتمل يستغرق الامر القليل من الوقت لكي يتم ارجاع النقاط           01:50 AM, 05th Dec                     cancle my order please                    لي متى الخصم           01:51 AM, 05th Dec                     cancle my order please                    وعندي بعد طلب وصل كامل ماعدا قطعه قالو انه في المخازن ف           01:52 AM, 05th Dec                     cancle my order please                             01:53 AM, 05th Dec                     cancle my order please                    هذا الطلب           01:53 AM, 05th Dec                     cancle my order please                    وعذي القطعه           01:53 AM, 05th Dec                     cancle my order please                             01:54 AM, 05th Dec                     cancle my order please                    طلبت منها قطعتين           01:54 AM, 05th Dec                   Ahmed                   هل يمنكك الانتظار أثناء البحث في نظامنا.            01:54 AM, 05th Dec                     cancle my order please                    وصلت بس وحده           01:54 AM, 05th Dec                     cancle my order please                    فبكنسل الثانية لانها ماوصلت لي           01:55 AM, 05th Dec                   Ahmed                   شكرا على الانتظار , يرجى العلم بانن سوف اقوم برفع قضيتك الى الجهة المختصة لكي يتم تعويض المبلغ الى توصيلها اليك           02:00 AM, 05th Dec                     cancle my order please                    بانتظارك           02:00 AM, 05th Dec                     cancle my order please                    شكرا           02:00 AM, 05th Dec                   Ahmed                   كان من دواعي سروري مساعدتكم.            02:02 AM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1823846