Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 19:53:28 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation fahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fahad Bot:  Hi Fahad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249188959 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534788089            11:36 PM, 04th Dec                     fahad                    6249188959 this is my order number and i choose click and collect option on checkout, i have ordered on dt 29.11.2020 and till now it is still in progress. How much more time do you need to finilize my order?           11:38 PM, 04th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            11:43 PM, 04th Dec                   Ahmed                   sorry for late response , please be assure we will contact with warehouse team to ship the order as soon as possilbe           11:48 PM, 04th Dec                   Ahmed                   is there any thing else that i can help you?            11:51 PM, 04th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:53 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1823487