Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 18:08:03 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation vamsi                    Bot:  Hi again! Bot:  Please enter your name Customer:  vamsi Bot:  Hi Vamsi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559626866            09:54 PM, 04th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            09:56 PM, 04th Dec                     vamsi                    Hello           09:56 PM, 04th Dec                     vamsi                    Regarding the refund of order           09:57 PM, 04th Dec                     vamsi                    6243727467           09:58 PM, 04th Dec                     vamsi                    I have returned one item from that order and still the refund amount is not yet processed           09:58 PM, 04th Dec                     vamsi                    Could you please check           09:58 PM, 04th Dec                   Ahmed                   A minute please to check our system , stay with me            09:58 PM, 04th Dec                   Ahmed                   Thank you for waiting , your items are now with our courier team and the are delivering the items to our warehouse , once the items delivered to warehouse we immediately initiate refund to you           10:03 PM, 04th Dec                     vamsi                    Okie .. it’s almost 5 days back they took the item           10:04 PM, 04th Dec                     vamsi                    Will wait .. thank you           10:04 PM, 04th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:07 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1823086