Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Dec 2020 17:38:16 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ghania                    Bot:  Hi again! Bot:  Please enter your name Customer:  ghania Bot:  Hi Ghania ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:23 PM, 04th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            09:24 PM, 04th Dec                   Ahmed                   Are you still connected?           09:25 PM, 04th Dec                     ghania                    assalam o alikum ahmed           09:25 PM, 04th Dec                     ghania                    i need to know about my refund           09:25 PM, 04th Dec                   Ahmed                   Could you please share your order number so that I can assist you further?           09:25 PM, 04th Dec                     ghania                    6247012415           09:25 PM, 04th Dec                   Ahmed                   دقيقة من فضلك ليتم التحقق إبقى معنا           09:26 PM, 04th Dec                     ghania                    english please           09:26 PM, 04th Dec                     ghania                    ok ahmed           09:26 PM, 04th Dec                     ghania                    take your time           09:26 PM, 04th Dec                   Ahmed                   A minute please to check our system , stay with me            09:28 PM, 04th Dec                     ghania                    sure           09:29 PM, 04th Dec                   Ahmed                   Thank you for waiting , we would like to inform you that you items that you returned are now with our courier team and they are now delivering to our warehouse , once the items deivered to our warehouse we immediately initiate refund to your           09:32 PM, 04th Dec                     ghania                    how many days it           09:33 PM, 04th Dec                   Ahmed                   we will contact with courier team to deliver the items to our warehouse soon as possible           09:34 PM, 04th Dec                     ghania                    i will appreciate that           09:35 PM, 04th Dec                   Ahmed                   we will do are best to refund your amount           09:36 PM, 04th Dec                   Ahmed                   is there any thing else that i can help you?            09:36 PM, 04th Dec                     ghania                    no thank you           09:36 PM, 04th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:37 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1822970