Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 18:22:08 +0000

Hi Ahmed alsharif,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation esha salim                    Bot:  Hi again! Bot:  Please enter your name Customer:  esha salim Bot:  Hi Esha Salim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  46384887802 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6246544246 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 PM, 29th Nov                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            10:15 PM, 29th Nov                     esha salim                    Hi am Esha           10:15 PM, 29th Nov                     esha salim                    I would like to get update for my order coz its taking time and am travelling soon           10:16 PM, 29th Nov                     esha salim                    Order number 6246544246           10:17 PM, 29th Nov                   Ahmed                   could you please send me the orde ID           10:17 PM, 29th Nov                   Ahmed                   May I request you to please stay on-hold while I retrieve the information.           10:17 PM, 29th Nov                     esha salim                    Its already shipped  to aramex but aramex still didn't  receive the shipment           10:17 PM, 29th Nov                   Ahmed                   Thank you for waintin , please be assure we are going to contact with couirer team and we will do our best to deliver the order as soon as possible           10:21 PM, 29th Nov                     esha salim                    In Shaa Allah           10:21 PM, 29th Nov                     esha salim                    Thank you           10:21 PM, 29th Nov                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:21 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1786290