Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Nov 2020 06:29:42 +0000

Hi Ahmed alsharif,  The customer has responded to the ticket.  need escalation  Ticket comment <div>Apologies accepted, frustration apart about not receiving the shipment on time, it was the attitude of the courier that was really despicable to say the least. He needs some extensive training in customer service &amp; made to realize that even a single customer lost is one too many. Thank you for looking into the matter &amp; I'm expecting prompt &amp; timely action in this regard.</div>
<div id="yMail_cursorElementTracker_1606285722470"><br></div>
<div id="yMail_cursorElementTracker_1606285723214">Regards &amp; good day,</div>
<div id="yMail_cursorElementTracker_1606285736341">Dr. Sayeeda Yasmin<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Wed, Nov 25, 2020 at 5:14 AM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6685768254"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Sayeeda</div>
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<div dir="ltr"><div dir="ltr">Thank you for contacting us.<br><br>Accept our full apologies for the inconvenience.<br><br>we would like to inform you that we have escalated your issue to our courier team and we will do the best to deliver the order as soon as possible , and you will be contacted if there is any new information.<br><br>Thanks for your cooperation and understanding with us.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends<br>Support Team<br><br><br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1749724